We’re always happy to help, but first you may find what you need here in the frequently asked questions.
Check-in is from 2:00 PM, and check-out is until 12:00 PM.
If you arrive earlier, we will do our best to accommodate you. Otherwise, we are happy to store your luggage securely.
Late check-out may be available upon request, depending on availability. Please contact the front desk during your stay or in advance, and we will do our best to accommodate you.
Yes, breakfast is always included. We serve a buffet breakfast daily from 7:30 AM to 10:30 AM.
Yes, we offer an external laundry service. The price is EUR 35 per bag of laundry. If you hand in your laundry in the morning, it will be washed and dried and returned to your room the same afternoon.
Ironing is not included. Laundry bags are available at the front desk.
Most rooms are accessible by elevator; however, none are specifically designed as fully accessible rooms. All rooms feature walk-in showers.
Yes, complimentary high-speed Wi-Fi is available throughout the hotel, both in guest rooms and public areas.
Yes, Hotel Residence Agnes is located in the heart of Prague’s historic center, just an 8-minute walk from Old Town Square.
Yes, we offer a private pick-up service from Prague’s main train or bus stations.Guests who book directly with the hotel receive this service complimentary.For reservations made through other booking platforms, the pick-up service is available for EUR 15 per car (one way).
Yes. We offer a private airport transfer for EUR 49 per car (one way).
Guests who book directly with us and stay three or more nights receive one complimentary airport transfer.
Yes, complimentary parking is available only for guests who book directly with the hotel.
Parking is provided in nearby public garages. Upon arrival, please drive first to the hotel entrance. Our team will be happy to assist you with unloading your luggage and will then guide you to the garage and explain where to park.
Hotel Residence Agnes is a non-smoking hotel. Smoking, including electronic cigarettes, is only permitted outside the building.
Unfortunately, pets are not permitted at the hotel.
Cancellation and modification policies depend on the rate booked.
Flexible reservations can be canceled free of charge up to 48 hours before arrival. Late cancellations or no-shows may be charged one night.
Non-refundable reservations cannot be canceled or modified.
For full details, please refer to our Terms and Conditions.
Yes. We can arrange for a rental car to be delivered directly to the hotel.
Absolutely. We can help arrange private or group guided tours in Prague or to destinations outside the city. Please contact us via email or WhatsApp for details.
Yes. We can organize private long-distance transfers anywhere in Europe with an English-speaking driver.
We would be delighted to assist with flowers, chocolates, or any special room arrangements to make your stay unforgettable.
Yes, we would be happy to recommend restaurants based on your preferences and assist you with making reservations. You can contact the front desk directly, or reach us via WhatsApp, email, or phone, and we will gladly arrange everything for you.
Yes, three days is a wonderful amount of time to experience Prague. It gives you enough time to explore the historic center, visit Prague Castle, walk across Charles Bridge, enjoy the local cafés and restaurants, and still discover some of the city’s quieter corners.
To help you plan your stay, we’ve prepared a suggested itinerary with our favorite highlights and tips: 3 Days in Prague
